Frequently Asked Questions (FAQ)

Welcome to the Zahra Help Center. Below you’ll find answers to the most common questions about our products, orders, shipping, and returns.

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🛍️ Orders

1. How can I place an order?

Simply browse our collections, choose your desired item, select the size and color, and click "Add to Cart." Proceed to checkout and follow the prompts to complete your order securely.

2. Can I modify or cancel my order after placing it?

We process orders quickly, so changes or cancellations are not guaranteed. Please email support@zahraclo.com within 1 hour of placing your order for any urgent requests.

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🚚 Shipping

3. Where do you ship from?

We ship from our fulfillment centers in the USA and Canada.

4. Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping fees and delivery times vary depending on your location.

5. How long does delivery take?

• USA & Canada: 3–7 business days

• International: 7–14 business days
  You’ll receive a tracking number once your order has shipped.

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🔁 Returns & Exchanges

6. What is your return policy?

You can return or exchange eligible items within 14 days of delivery. Items must be unworn, unwashed, and in their original packaging.

7. How do I start a return or exchange?

Please visit our Returns Portal or contact us at support@zahraclo.com with your order number and reason for return.

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👗 Sizing & Products

8. How do I know what size to order?

Each product includes a detailed size guide. We recommend checking measurements before purchasing, especially for abayas and dresses.

9. Will items be restocked?

We frequently restock our best-sellers. You can sign up for restock alerts on the product page or follow us on Instagram for updates.

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💳 Payments & Discounts

10. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

11. Do you offer promo codes or discounts?

Yes! Join our mailing list to receive exclusive offers, early access to sales, and a 10% welcome discount.

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🛡️ Account & Privacy

12. Do I need an account to order?

No, you can check out as a guest. However, creating an account lets you track orders, save your favorites, and shop faster in the future.

13. Is my personal information secure?

Absolutely. We use SSL encryption and secure payment gateways to protect your data at all times.

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💬 Still Need Help?

If your question isn’t listed above, feel free to reach out:

📧 Email: support@zahraclo.com
📍 Live Chat: Available during business hours via our website